GRIEVANCE REDRESSAL
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: – Mr. Suhas
Email: – suhas@zuna.ai
Time: Mon – Fri (9 AM to 6 PM)
GRIEVANCE REDRESSAL MECHANISM POLICY - IT Act 2000, IT Rules 2011, Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
If you are the rightful owner of the content or an affected person and have the reason to believe that any content that has been uploaded/contributed through zuna.ai, contravenes your rights in violation of Rule 3 of the Information Technology (Intermediary Guidelines) Rules, 2011, Rule 3 (b)- Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, then you may intimate the same to the Grievance Officer in the manner explained below: –
- Sending a request in writing or through email signed with electronic signature identifying the content alleged to be in infringement of your rights as the rightful owner or affecting you prejudicially;
- Providing exact identification and description of the content by giving its URL that is to be disabled, which in your view contravenes Rule 3(2) of aforesaid Rules.
- Giving a declaration cum undertaking along with necessary documents establishing you
- as the rightful owner of the content to be disabled, or
- as an affected person, and stating that the information submitted is true, complete & accurate and no material fact has been hidden. Further, stating to the Grievance Officer, shall in no event make M/s. Zuna Travel Solutions Pvt Ltd, shall not be liable in whatsoever manner for any loss or damage or claim for relying upon the said request.
- Your contact information like address, telephone number, email address, etc. where you can be contacted.
